Privacy policy

At Yalla Go, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile applications, or any of our travel services.

1. Information We Collect

We may collect the following types of personal information:

  • Full name, gender, nationality, and date of birth
  • Contact details: phone number, email address, and mailing address
  • Passport details and visa information
  • Payment information (processed securely)
  • Travel preferences and booking history
  • IP address, device information, and browsing behavior (via cookies)
2. How We Use Your Information

We use your information for the following purposes:

  • To process bookings and payments
  • To provide personalized travel services and support
  • To send booking confirmations, travel updates, and service-related notifications
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory obligations
3. Sharing Your Information

We may share your data with:

  • Airlines, hotels, and service providers to fulfill your bookings
  • Government agencies for visa processing or security checks
  • Payment gateways for secure transaction processing

Our business partners (under confidentiality agreements) We do not sell your personal information to third parties.

4. Data Storage and Security
  • Your information is stored securely in data centers located in compliance with KSA and UAE regulations.
  • We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
5. International Transfers

As part of providing international travel services, your data may be transferred to service providers located outside your country of residence. We ensure such transfers are made in accordance with applicable data protection laws.

6. Your Rights

You have the right to:

  • Access and review your personal data
  • Request corrections or updates to your data
  • Withdraw consent or request deletion (where applicable)
  • Opt out of marketing communications at any time
7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve functionality and user experience
  • Analyze site usage and performance
  • Deliver relevant advertising

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us.